Shipping Policy

At Vertana, we're committed to getting your order to you as quickly and efficiently as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

All orders are processed within 24–48 hours (excluding weekends and public holidays).

Once your order has been processed and shipped, you'll receive a confirmation email with your tracking information.

Please note that during periods of high demand or promotional events, processing times may be slightly longer.

Shipping Times

We offer FREE Worldwide Shipping on all orders.

Estimated delivery time:

• 6–10 business days after your order has been shipped.

Please note that shipping times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your package every step of the way.

If you haven't received your tracking information within 72 hours of placing your order, please contact our support team at support@vertana.co.

Shipping Address

Please ensure your shipping address is correct before completing your purchase.

We are unable to guarantee changes to shipping addresses once an order has been processed.

Delays

While we work hard to meet our estimated delivery times, occasional delays may occur due to circumstances beyond our control, including:

• Customs inspections

• Severe weather

• Carrier disruptions

• Peak holiday seasons

We appreciate your patience and understanding if these situations arise.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We'll work with the shipping carrier to resolve the issue and ensure you receive the assistance you need.

Contact Us

If you have any questions about your order or our shipping policy, please don't hesitate to reach out to our customer support team.

Email: support@vertana.com